Quality and the Academic Library

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  • Publisher : Chandos Publishing
  • Release : 24 February 2016
  • ISBN : 9780081001349
  • Page : 336 pages
  • Rating : 4.5/5 from 103 voters

Quality and the Academic Library Book PDF summary

Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future. Presents a holistic view of the subject, looking at reviews of academic library services, quality assurance and assessment, quality enhancement, and service quality Provides perspectives from authors with different experiences and responsibilities, including those responsible for initiating and managing quality processes in higher education Includes case studies where the authors not only describe the quality processes used, but also seek to review and reflect on their success, limitations, and the impact of their work some time after the event Seeks to be current, comprehensive, and reflective by including the results of surveys/interviews from senior librarians on quality in academic libraries

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Quality and the Academic Library

Quality and the Academic Library
  • Author : Jeremy Atkinson
  • Publisher : Chandos Publishing
  • Release Date : 2016-02-24
  • ISBN : 9780081001349
DOWNLOAD BOOKQuality and the Academic Library

Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives

Service Quality in Academic Libraries

Service Quality in Academic Libraries
  • Author : Peter Hernon,Ellen Altman
  • Publisher : Greenwood Publishing Group
  • Release Date : 1996
  • ISBN : 9781567502107
DOWNLOAD BOOKService Quality in Academic Libraries

Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs. This book examines service quality, identifies its essential elements (including electronic service delivery),

The Academic Library and Its Users

The Academic Library and Its Users
  • Author : Peter Jordan
  • Publisher : Routledge
  • Release Date : 2017-03-02
  • ISBN : 9781351895279
DOWNLOAD BOOKThe Academic Library and Its Users

The many recent changes in higher and further education mean that it is more important than ever to analyse the needs of academic library users, and both promote and provide the service they require. This constructive book, pervaded throughout by the impact of IT on the learning environment, surveys the influences on today's academic library, and explains how to increase user satisfaction through quality management. The author focuses particularly on users' behaviour in the library, the problems they cause or

The Value of Academic Libraries

The Value of Academic Libraries
  • Author : Megan Oakleaf
  • Publisher : Assoc of Cllge & Rsrch Libr
  • Release Date : 2010
  • ISBN : 9780838985687
DOWNLOAD BOOKThe Value of Academic Libraries

This report provides Association of College and Research Libraries (ACRL) leaders and the academic community with a clear view of the current state of the literature on value of libraries within an institutional context, suggestions for immediate "Next Steps" in the demonstration of academic library value, and a "Research Agenda" for articulating academic library value. Its focus is to help librarians understand, based on professional literature, the current answer to the question, "How does the library advance the missions of

The Translational Design of Universities

The Translational Design of Universities
  • Author : Kenn Fisher
  • Publisher : Brill - Sense
  • Release Date : 2019
  • ISBN : 9004391584
DOWNLOAD BOOKThe Translational Design of Universities

The evidence-based Translational Design of Universities forensically researches hybrid - or blended - learning environments. Ten of the 14 Chapters are based on doctoral dissertations providing a rare insight into the effectiveness of HE learning spaces, both virtual and physical.

The Quality Library

The Quality Library
  • Author : Sara Laughlin,Ray Wilson
  • Publisher : ALA Editions
  • Release Date : 2008-04-15
  • ISBN : UOM:39015077673187
DOWNLOAD BOOKThe Quality Library

Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes.

Reviewing the Academic Library

Reviewing the Academic Library
  • Author : Anonim
  • Publisher : Unknown
  • Release Date : 2015
  • ISBN : 0838987834
DOWNLOAD BOOKReviewing the Academic Library

At core a practical handbook for the self-study and review process, this publication will ground these activities in an understanding of the changing roles of academic libraries in the higher education and information environment. Beyond its use as a manual for cyclical reviews, this volume will underscore the need for libraries to engage in a continuous process of assessment and to demonstrate clear and concrete evidence of value.

Citation Tracking in Academic Libraries

Citation Tracking in Academic Libraries
  • Author : Judith Mavodza
  • Publisher : Chandos Publishing
  • Release Date : 2016-07-06
  • ISBN : 9780081017623
DOWNLOAD BOOKCitation Tracking in Academic Libraries

Citation Tracking in Academic Libraries: An Overview presents results from the overarching need for researchers to get relevant advice for their scholarly pursuits. This is even more critical in the fast changing environment, where even those who are established scholars find the new scholarly publishing paradigm hectic, and amateurs get easily intimidated. In the wake of the competitive ranking of universities, there is an added requirement for faculty to be involved with research activities so they can enhance the standing